Privacy Policy

Last updated: January 8, 2025

1. Introduction

Welcome to Coachify ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coaching platform.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and email address
  • Account credentials (encrypted passwords)
  • Profile information (avatar, bio, preferences)
  • Payment information (processed securely through third-party providers)

Coaching Data

To provide our coaching services, we collect:

  • Goals, tasks, and milestones you create
  • Coaching session notes and feedback
  • Progress tracking data and achievements
  • Calendar events and scheduling information
  • Habit tracking and wellness data

Calendar Integration Data

When you connect external calendars (Google Calendar, Outlook), we access:

  • Calendar events (title, time, location, attendees)
  • Calendar metadata (name, color, timezone)
  • OAuth tokens (encrypted and stored securely)

Automatically Collected Information

We automatically collect certain information when you use our platform:

  • Device information (browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • IP address and location data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our coaching platform
  • Facilitate coaching relationships between achievers and coaches
  • Process payments and manage subscriptions
  • Send you important updates, notifications, and communications
  • Sync and display your calendar events
  • Track your progress and generate insights
  • Provide customer support and respond to inquiries
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Your Coach: Achievers' coaching data is shared with their assigned coaches to facilitate coaching services
  • Service Providers: We use third-party services (Supabase for database, Vercel for hosting, payment processors) that may access your data to perform services on our behalf
  • Calendar Providers: When you connect external calendars, we interact with Google and Microsoft APIs to sync your events
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS) and at rest
  • Secure authentication with encrypted passwords
  • Regular security audits and updates
  • Access controls and role-based permissions
  • Secure OAuth token storage for calendar integrations

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Data Portability: Request a copy of your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications
  • Revoke Consent: Disconnect calendar integrations at any time

To exercise these rights, please contact us at privacy@coachifly.com or through your account settings.

7. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

  • Google Calendar: Subject to Google's Privacy Policy
  • Microsoft Outlook: Subject to Microsoft's Privacy Statement
  • Supabase: Our database provider with enterprise-grade security
  • Vercel: Our hosting platform with SOC 2 compliance

We encourage you to review the privacy policies of these third-party services.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

9. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@coachifly.com

Website: https://coachifly.com

Coachifly by CoachLifePlayLife x Astra Vale